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Refund Policy

Refunds and cancellations are at the sole discretion of EduClasses® dba FMC® Food Managers Certification.

Concerning Prometric Proctored Examinations

Refunds are only considered for the following reasons:

  • Duplicate transactions
  • Incorrect purchases within FMC® Food Managers Certification, FoodManagersCertification.com

For a refund to be considered, the request must be made within two (2) weeks of purchase.

Types of refund options include:

  • Full Refund – No Prometric Proctored Exam Session has been scheduled.
  • Full Refund - The Schedule Prometric Proctored Exam Session is more than 6 weeks from the purchase transaction date.
  • Exam Refund Only – The Scheduled Prometric Proctored Exam Session is less than 6 weeks from the purchase transaction date.

EduProctor™ FMC® Bulk Exams and Training Issued to Food Manager Candidates

  • Food Manager Candidates who have redeemed Bulk Codes issued via an EduProctor™ FMC® Bulk Order will need to seek refund from the EduProctor™ who issued the bulk codes to the Candidate.
  • EduProctor™ Proctor Fees are not collected by FMC® and therefore not refundable via FMC®.

EduProctor™ Bulk Purchase Refunds

  • Refunds for bulk orders may be calculated proportionately for purchases made within the previous 30 days, applicable only to codes that haven't been redeemed.

Prometric & EduProctor™ Rescheduling and Cancellations

  • Communicate with Proctor for rescheduling and cancellations.
  • Additional fees may be incurred.

No refunds will be issued:

  • If a certificate was issued for the recent purchase in dispute;
  • If Proctored Exam Session has been started;
  • If Study material has been accessed, begun or downloaded;
  • For not meeting the criteria for quizzes, final exams, or any other in-course assessments within the permitted attempts as outlined in the program guidelines;
  • For inability to satisfy identity validation prerequisites such as biometrics, security questions, or other mandated methods according to program guidelines;
  • For program expiration of examinations, training or scheduled proctored sessions;
  • For Prometric Proctor Fees collected by Prometric due to rescheduling or cancellations.

Approved refunds will be processed within 5 – 7 business days from the date of approval.

Note:  Please communicate with the proctor service regarding their specific refund policy.

If your Refund Request passes the above requirements and you are still in need of a refund, you can request a refund by the following processes.

  • Log into your account.
  • Submit a “Support Ticket” stating the reason why you are seeking a refund.

When we have reviewed your refund request, we will promptly contact you within 24 hours during normal business hours.

For more information, contact Food Managers Certification by one of the following methods:

Phone: 903-893-3717
Email: FoodManagersCertification.com/account-support
Mail: Food Managers Certification
ATTN: Accounting
1908 W Taylor St.
Sherman, TX 75092


Updated: 5/10/2024